Versand

Shipping Policy

Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order has shipped.

Shipping Rates Shipping rates are free in The US and US territories.

Delivery Timeframes

Domestic (United States):

• Standard Shipping — 5–7 business days
• Expedited Shipping — 2–3 business days
• Overnight Shipping — 1 business day

International:

• International customers, visit our Etsy shop at https://www.etsy.com/shop/DrumCare360byBacJac?ref=profile_header

   

  Lost or Damaged Orders

  If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date at bacjacdrumcare@gmail.com so we can resolve the issue promptly.

Delivery times are estimates and begin once your order has shipped.

Order Tracking Once your order ships, you'll receive a tracking number via email so you can monitor your delivery in real time. International orders include tracking where available.

Questions? Reach out to us at bacjacdrumcare@gmail.com or through our contact page. We're happy to help.